Buyer Policy

1. Purchasing Rules

When you purchase on HixMart you agree to pay the listed price and any applicable taxes or fees. Digital products are delivered electronically — via download, account credentials, game keys, or course enrollment — typically immediately after a successful payment.

• Provide accurate billing and contact information.
• Ensure your account email is valid so you receive delivery and receipts.
• Review product descriptions carefully before buying.

2. Account Usage

Your HixMart account is personal to you. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

• Do not share your account or purchased credentials publicly.
• Licensed products are for use as described on the product page.
• Notify us immediately of any unauthorized account access.

3. Prohibited Activities

Buyers must not:

• Resell or redistribute purchased digital products unless explicitly permitted.
• Attempt fraudulent payments, chargeback abuse, or refund fraud.
• Abuse, harass, or defraud vendors.
• Circumvent platform security or delivery mechanisms.

4. Dispute Resolution

If a product is not delivered, is materially different from its description, or is defective, you may raise a dispute or refund request through your order history. Please review our Refund Policy for eligibility and timelines. We encourage buyers and vendors to resolve issues amicably; HixMart may mediate where necessary.

For help, contact support@hixmart.com.